Administrative Performance Improvement Coordinator

Albany, Ga
Administration - Albany, Ga
12-03-2018
Dougherty County Administration
42,500.00 
Full Time
8:00am-5:00pm
Location: Albany,Ga Wage: Up to: 42500.00
Department: Administration - Albany, Ga Position Type: Full Time
Announcement Begin Date: 12/03/2018 Pay Grade:
Location Name: Dougherty County Administration

POSITION SUMMARY:

Albany Area Community Service Board (AACSB) d/b/a Aspire Behavioral Health & Developmental Disability Services (Aspire DBHDD) has a passion for inspiring hope and supporting recovery and resiliency.  The applicant role is to help ensure Aspire is successful in achieving performance goals set forth by the organization leadership team, managers and unit staff.  The individual will help staff and leaders develop, implement, and evaluate projects that will keep the organization in compliance of state and federal laws and mitigate potential risk.   Outstanding time-management skills and strong interpersonal and communication skills a must!  Experience in recruitment and retainment of a competent workforce is essential in meeting the needs and goals of agency.  Experience and skills to handle multiple time limited projects. Additionally, the individual must have knowledge and the ability to investigate incident and report content to Compliance Officer. 

 

 

 

 

 

 

 

 

 

 

 

 

 

B.  QUALIFICATIONS (including physical requirements)

 

Minimum Qualifications: College degree in healthcare management or related field. Training and experience leading to demonstrated competencies needed to independently support leadership members in performance improvement roles and quality assurance. This includes a comprehensive knowledge of personnel management in regards to recruitment and retention of company employees   

 

Preferred Qualifications:

Experience in a Community Service Board setting.  Experience in working with external review organizations, preauthorization experience for service provision, high productivity in the workplace; successful (documented) management experience in the behavioral health field; agency-wide problem solving with corrective action in place (documented); and any “product” that demonstrates a high level of organizational ability working across disability sections with a variety of managers; effective writing/communication skills.

 

C.            EQUIPMENT THAT REQUIRES SAFE AND EFFECTIVE USE:

                (Include emergency equipment, treatment equipment and high risk equipment)

 

D.            BLOODBORNE PATHOGEN CATEGORY (check one)

 

Employee routinely performs tasks that involve exposure to blood or other potentially infectious material as part of their assigned duties (Category I).

 

Employee performs assigned tasks which does not involve exposure to blood or other potentially infectious material, BUT employment may require performing unplanned Category I tasks (Category II)

Employee performs assigned tasks which involve no exposure to blood or other potentially infectious material AND performance I tasks are not a condition of employment (Category III)

 

E.            MANDATORY TRAINING CATEGORY (check one)

 

X

Administrative

 

Direct Care

 

Medical

 

F.            PERFORMANCE IMPROVEMENT

The Aspire BHDD Services’ goal is to continually improve the delivery of service by improvement of participant outcomes and satisfaction. All employees have a role in performance improvement and are expected to interact collaboratively with co-workers and other contacts to provide consistent, high-quality, recovery-focused services.  All staff are expected to provide premium customer service to all – this includes individuals and families served and unit co-workers as well as ALL Aspire staff and contractors and agency/community stakeholders. 

 

G.           SPECIAL NEEDS OF POPULATION SERVED

                (Age related, Cultural and Linguistic Competence)

                                               

Work requires the knowledge and skills necessary to provide direct consumer services appropriate

to

 

whose ages range from

 

to

 

 

 

(disability of consumer)

 

 

 

 

 

 

                Staff should be able to: (Define Competency Areas)

  1. Comprehensive knowledge of agency Strategic Plan
  2. Comprehensive knowledge of federal and state laws, rules, regulations, and procedures pertaining to Aspire administration and management and behavioral health and developmental disabilities programs and services provided by agency.
  3. Comprehensive knowledge of general administrative principles and practices.
  4. Comprehensive knowledge of the methods/means of collecting/evaluating information relating to administrative needs, behavioral health and developmental disability programs/services and Performance Management/Performance Improvement programs.
  5. Ability to collect, analyzes, and evaluates complex administrative and operational information in order to assist in the development and design programs and plans.
  6. Ability to communicate and interpret complex ideas, plans, procedures, and programs.
  7. Ability to develop clear, concise, and pertinent procedures, policies, instructions, and manuals necessary to the operation and implementation of administration, programs and plans related to behavioral health/developmental disabilities and associated supportive services.
  8. Ability to exhibit professional skills in fast pace work environment, providing solution focused ideas and motivation to implement efficient and effective change.

 

 

H.           ASSIGNED DUTIES

 

DESCRIPTION OF WORK DUTIES AND RESPONSIBILITIES: (Type in or attach current description of duties. Employees are expected to perform their work in a competent and efficient manner. All staff are expected to provide premium customer service to all – this includes individuals and families served and unit co-workers as well as ALL Aspire staff and contractors and agency/community stakeholders. 

               

Duties include:

 

Performance Improvement Responsibilities:

 

  1. Reports to Corporate Compliance Officer

  2. Manages and ensures implementation and effectiveness of the organization’s Performance Improvement Plan.

    1. Implements a performance improvement process that leads to a positive and measurable impact on the organization. Coordinates with all unit/program specific performance and quality initiatives to ensure alignment and optimal use of resources to ensure KPIs are met.

    2. Researches and designs appropriate organization-wide performance and quality training. Coordinates performance management and quality improvement capacity building for all levels of management and employees.

    3. Increases the performance management and quality improvement capacity of the organization in order to ensure that organizational goals are effectively and efficiently met. Increases the organizations capacity to evaluate and improve the effectiveness of their organization’s practices, partnerships, programs, and use of resources.

    4. Establishes a continuous performance and quality improvement effort and monitoring and reporting system. Regularly reports the status of performance and quality improvement efforts and impacts across all aspects of the agency – including at Outcomes Management and at the unit level.

    5. Ensures needed data is collected on a timely basis, regular reports on progress are distributed, and makes recommendations for future improvements based on the data.

    6. Participates in staff meetings, conferences, training sessions, and workshops as requested. Searches out best performance and quality improvement practices, making the Leadership Team aware of them and suggesting areas where they could be implemented.

    7. Assists Leadership Team and Program Managers will the reviewing and updating agency and policies, procedures, and protocols based upon required regulations. Ensures unit specific policy, procedures, and protocols are in compliance and reviewed annually by Leadership Team.   

    8. Other duties and projects as assigned.

  3. Completes internal investigations as assigned by Corporate Compliance Officer or CEO.

  4. Collaboratively works with Leadership Team and Management Team to promote a welcoming environment and excellent customer services with individuals and families served by AACSB programs and administration.

  5. Collaboratively works with Leadership Team and Management Team to maintain healthy working environment, safe and secure workplace, as well as a competent and healthy workforce.

  6. Teaches and models recovery-focused transformation goals that emphasize the importance of hope, respect, self-direction, and empowerment.

     

    Recruitment and Retention Responsibilities:

1. Reports to Corporate Compliance Officer.

2. Serves as the organization’s liaison between colleges, universities, and technical schools.

  1. Develops strategic approaches to ensuring that collaborative relationships are established and maintained with colleges, universities, and technical schools.

  2. Maintains records for the signed MOUs with colleges, universities, and technical schools.

  3. Attends Career Fairs and Career Days scheduled with schools and higher education institutions.

  4. Coordinates the agency’s internship / practicum program and represents the agency at designated colleges, universities, and technical schools.

  5. Schedules and conducts agency orientation for students completing clinical rotations.

3. Continually assesses the needs of the existing workforce to identify strategies to improve workforce development and retention.

  1.  Assists Chief Information Management Officer with conducting and reporting on the annual Organizational Climate Survey.
  2. Conducts Exit Interviews with employees who are leaving the agency following resignation, termination, and retirement.

  3. Provides education to staff across the agency on the Employee Assistance Program (EAP).

  4. Provides education to staff across the agency on the National Health Service Corp (NHSC).

  5. Develops and implements a plan for ongoing employee recognition.

  6. Works with Workforce Developmental Specialist to meet agency/unit training needs to ensure a competent workforce.

4. Coordinates Recruiting and talent acquisition methods and strategies with Compliance Officer, Chief Information Officer and Personnel.

  1. Plans and implements a recruitment Marketing and Employer Branding strategy to attract high quality applicants

  2. Responsible for implementing agency recruiting and retaining goals in an efficient and effective manner.

  3. Utilize agency Acquire software in recruiting.

  4. Communicates with Hiring Mangers.

  5. Adhere to personal data privacy regulations.

  6. Provides weekly reports on recruiting, hiring, and retention.

  7. Monitors new staff orientation from agency to unit.

5. Coordinates General Orientation for New Employees

  1. Schedules managers to present on different topics

  2. Ensures that material presented is reviewed and updated on an annual basis

  3. Ensures that material presented meets all applicable laws and regulations established by the state of Georgia, DBHDD, CARF, and HFR

   

             Other Responsibilities

  1. Other duties as assigned.

  2. Assist Leadership Members

  3. Agency Public Relations & Marketing

  4. Teaches and models recovery-focused transformation goals that emphasize the importance of hope, respect, self-direction, and empowerment.

  5. Collaboratively works with Leadership Team and Management Team to maintain healthy working environment, safe and secure workplace, as well as a competent and health workforce.

  6. Collaboratively works with Leadership Team and Management Team to promote a welcoming environment and excellent customer services with individuals and families served by AACSB programs and administration.