Social Service Technician 2- Evolve Case Manager

Albany, Georgia
C & A- Evolve- Dougherty County
Dougherty County Children & Adolescent - Evolve
Full Time
Location: Albany,Georgia Wage: Up to: 20472.39
Department: C & A- Evolve- Dougherty County Position Type: Full Time
Announcement Begin Date: 10/29/2019 Pay Grade: 9
Location Name: Dougherty County Children & Adolescent - Evolve

Position Title:                         Light Case Manager/ SST2

Position Number:                 

Work Unit:                              Aspire Youth and Young Adults

County:                                    Dougherty         

Immediate Supervisor:        Youth Services Coordinator



High School Diploma

Or GED and 3 years’ experience in a social services related field position                           

Or Bachelor's Degree in a social services related field                                                          

Or 1 year at the lower level position equivalent                                                                                           


Assigned duties include:

maintains caseload of up to 30 youth ages 16-30 who have experienced their First Episode of Psychosis within 24 months, collaborates with other designated staff, leads team meetings, provides ongoing life, coping, health, and wellness skills, utilizes CT-R as the main evidence based practice intervention, meet minimal contacts per month with each individual, provides collaborative documentation, attends collaborative meetings with staff and other youth serving stakeholders for continuity of care, assists with crisis response


Equipment that includes safe and effective use:



Bloodborne Pathogen Category:

Employee performs assigned tasks which involve no exposure to blood or other potentially infectious material AND performance of category I tasks are not a condition of employment

(Category III). 


Mandatory Training Category (Check One)


___ Administrative                                 __X__Direct Care                                     ____Medical


Performance Improvement

Aspire Behavioral Health & Developmental Disabilities Services goal is to continually improve the delivery of service by improvement of consumer outcomes and satisfaction. All employees have a role in performance improvement and are expected to interact collaboratively with co-workers, and other contacts to provide consistent, high-quality, consumer focused services.


Age Related and Special Needs of Population Serviced

Work requires the knowledge and skills necessary to provide direct consumer services appropriate to youth and young adults ages 16-30 in their first episode of psychosis within the last 24 months (possible dual diagnosis)               


Staff should be able to:  (Define competency Areas)

  • Customer Service – Ability to provide helpful, courteous, accessible, responsive, and knowledgeable service to youth and families
  • Accountability - Demonstrate knowledge of policies and procedures
  • Accountability - Ability to complete all related professional development trainings initially and annually
  • Accountability - Ability to keep all credentials and certificates up to date
  • Accountability - follow  contract guidelines, including key performance indicators set forth by DBHDD
  • Team Work and Cooperation - Ability to collaborate and operate with a team-based approach
  • Results Orientation - Knowledgeable of EMR and able to complete reports on excel and other agency databases
  • Results Orientation - Ability to complete and submit all required state reporting and outcome measures in a timely manner
  • Results Orientation - Maintain productivity standards set forth by agency supervisor       
  • Judgment and Decision Making - Knowledgeable of eligibility requirements for Evolve/Light services
  • Judgment and Decision Making - Knowledge of crisis intervention protocols and procedures



Assigned Duties


DESCRIPTION OF WORK DUTIES AND RESPONSIBILITIES:  (Type in or attach current description of duties.  Employees are expected to perform their work in a competent and efficient manner.  Include % of time)

  • Maintains caseload of up to 30 youth ages 16-30 who have experienced their First Episode of Psychosis within 24 months
  • Establishes rapport and regular, consistent interactions with families members
  • Provides life, coping, health, and wellness skills teaching to youth with psychosis and/or dual diagnosis
  • Completes all required documentation within 24 hrs. from date of service
  • Meets minimal contacts per month with each individual enrolled
  • Maintains a 50% billable productivity
  • Collaborates with Team Lead, CPS, Education and Employment Specialist, MD, nurse, and case managers daily and consistently
  • Acts as a liaison between agency and contracted agencies
  • Assists with spreadsheet completion and all reporting submissions to DBHDD including:
    • Monthly and quarterly monitoring reports
    • Annual and final project evaluation reports
  • Assists with linking individuals to outside supports and resources:
    • Employment
    • School enrollment
    • Support groups
    • Social outlets
    • Physical health activities
  • Assist with attending community stakeholders as well as inner-agency meetings
  • Acts as a liaison between youth, MH providers, and other youth serving stakeholders
    • Establishing/strengthening partnerships with businesses, schools, hospitals
    • Establishing/strengthening partnerships with DFCS, DJJ, Necco, and other agencies
  • Attends all required agency and DBHDD trainings (particularly CT-R trainings)
  • Assists with crisis response including on-call rotation
  • Participates in weekly staffings and biweekly HVN groups
  • Treats all with respect and dignity without preferential treatment
  • Communicates accurate information in a professional and courteous manner that conveys a willingness to assist
  • Uses appropriate, established chain of command
  • Follows the office’s established practices to adhere to special communication/correspondence, emails, etc. that are of a personnel (human resources) nature